Refund Policy

Perfect Techno Solution (www.perfectindia.in) reserves the right to accept products for return at its discretion. Eligibility of a product for return will be expressly mentioned on the website page for that particular product. Only sealed and undamaged items may be returned. Any expenses incurred in the process of returning a product to Perfect Techno Solution will be borne by the buyer, and Perfect Techno Solution reserves the right to recover such costs from the buyer by any means at its disposal if the buyer does not bear the aforementioned expense.

Order Cancellation Policy

Before Order has been Shipped

If the customer wants to cancel the order before it has been shipped, the customer needs to pay a flat 5% order cancellation charge. Perfect Techno Solution will refund the amount after charging the order cancellation fees to the customer. Generally, the refund is initiated within 2 Business days. The time taken for the amount to get credited to the customer’s original payment method depends on the payment gateway and varies from 1 to 14 days.

After order has been shipped

In a case where the order has been shipped and the customer would like to cancel the order, as the order would have left our premises, we cannot cancel the order. But the customer should not accept the order and ask the courier to return it to the sender without opening the parcel. The refund will be initiated within 2 business days after the parcel has been received back at our office.

In such scenarios, the customer would have to pay a 7.5% order cancellation charge, the forward shipping charge, and the return shipping charge. We will initiate the refund to the customer of the balance after charging the customer for order cancellation fees, forward shipping charges, and return shipping charges. If the customer has opened the packing, then the returned items will be verified, and the refund will be initiated after verification within 3 business days.